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Official Documents
Uwin33 Privacy Policy — Our commitment to protecting the personal information of Malaysian users
This Privacy Policy explains how uwin33 collects, uses, stores, and protects your personal information when you use our platform. Please read it carefully to understand your rights as a user.
Effective date: 1 January 2026. This policy may be updated from time to time.
1. Information We Collect
When you register and use the uwin33 platform, we collect several categories of information to ensure our services function properly and securely for all users in Malaysia.
Account and identity information
During registration, we collect your full name, date of birth, email address, phone number, and identity information required for account verification. This information is used to verify your identity and ensure your account is only accessible by its rightful owner.
Payment & transaction information
To process deposits and withdrawals in MYR, we store information related to the payment methods you use — including bank account holder name, partially masked account numbers, and transaction records. We do not store full credit or debit card details; payment processing is handled through secure third-party payment providers.
Device, browser & usage data
We collect technical information such as IP address, device type, operating system, browser version, and pages visited within the platform. This data helps us identify technical issues, improve platform performance, and detect suspicious activity to protect your account.
2. Use of Cookies & Session Tracking
Uwin33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device when you visit our website.
Helps us understand how users interact with the platform — which pages are visited most, time spent, and navigation patterns. This data is collected in aggregate and does not identify individuals personally.
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect platform functionality and your overall user experience.
3. How We Use Your Information
The information we collect is used solely for the following purposes:
- Account management: Creating and maintaining your account, verifying your identity, and processing account-related requests.
- Transaction processing: Securely processing MYR deposits and withdrawals, and maintaining accurate transaction records.
- Platform security: Identifying and preventing fraud, money laundering, and unauthorised access to user accounts.
- Customer Support: Providing technical support and resolving queries or complaints you submit.
- Service improvement: Analysing usage patterns to improve the platform's design, performance, and features.
- Important communications: Sending account-related notifications, security alerts, and policy updates that require your attention or action.
Uwin33 does not use your information for third-party marketing purposes without your explicit consent.
4. Data Storage, Security & Third-Party Sharing
Data Security & Storage
Uwin33 implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include data encryption in transit, strict database access controls, and regular security audits.
Your personal information is retained for as long as your account remains active or as long as necessary to fulfil the purposes outlined in this policy. After account closure, we retain certain information for the period required by applicable law before it is permanently deleted.
Sharing information with third parties
We may share your information with third parties in the following limited circumstances:
- Payment processors: Approved payment service providers (such as FPX and TNG) to securely process MYR transactions.
- Legal authorities: When required by law, court order, or a valid request from a relevant law enforcement agency.
- Technical service providers: Companies that assist us in operating the platform's technical infrastructure, bound by strict confidentiality agreements.
Uwin33 does not sell, rent, or trade users' personal information to any third party for commercial purposes.
5. Your Rights as a User & How to Contact Us
Right to Access, Correction & Deletion
As a uwin33 user, you have the following rights regarding your personal information:
Right to Access
You may request a copy of the personal information we hold about you at any time.
Right to Correction
If your information is inaccurate or out of date, you have the right to request that we update or correct it.
Right to Deletion
Under certain circumstances, you may request that we delete your personal information, subject to applicable legal obligations.
Changes to this Privacy Policy
Uwin33 reserves the right to update or amend this Privacy Policy at any time. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform after such amendments constitutes your acceptance of the updated policy.
How to contact us
If you have any questions, concerns, or wish to exercise any of the rights listed above, please reach out to our privacy team at the following email:
Email: [email protected]
We aim to respond within seven business days of receiving your request. Please clearly state the type of request and include your account number to help us process it promptly.
Have questions about your privacy?
We take every privacy and data security enquiry seriously. Contact us or visit the FAQ to find out more about how we protect your account and data at uwin33.
Email: [email protected]